At Merchant Service Group, LLC, we believe ISOs and Agents need a suitable back-end infrastructure to compete in today's competitive market place. This led us to primarily focus on two areas - recruit an in-house, experienced support staff and develop a comprehensive account management system. With this combination in place, our ISOs and Agents will effectively and efficiently grow their business in the payment industry

Account Management System (AMS)

• Sales Generation Module
• Appointment Scheduler Module
• Order Fullfillment Module
• Deployment & Shipment Module
• Knowledge-based Support Module
• Real-time Account Status
• Detailed Residual Reports
• ISO & Agent Management

Enhanced Features

• Mobile Messaging
• Real-time Account Status
• Electronic Application w/ Digital Signature - No Originals
• Faxed Leasing Application - No Originals
• Merchant Account Assessment System ( MAAS )
• Online Merchant Sales Reports (One-time or Recurring)
• Web-based Account Management System (Add, Update, or Modify Account Information)
• Web-based Lead Generation Interface
   

In-House Operations

• Customer Service (Multi-lingual Support)
• Technical Support
• Underwriting
• Deployment
• Risk Managment