Merchant Service Group LLC is a premier processing provider built exclusively to serve Independent Sales Offices (ISOs) and Sales Agents. Our mission is to ensure that ISOs receive all the necessary tools and support needed to manage their merchant portfolio. One of the key tools ISOs can utilize is our Web-based interactive management system designed to display real-time updated account information to better assist merchants. Our seasoned industry professionals, using cutting-edge technology, have developed this all-in-one system to accommodate ISOs in every area of the industry.
As an end-to-end processing provider, cutting-edge technology is not the only component to providing excellent support in the merchant industry. Our Independent Sales Offices have direct access to a team of experienced professionals who specialize in the primary functions required for placing and managing accounts. We provide back-end operational support in customer service, underwriting, risk management, account management, and terminal deployment. Independent Sales Offices will have more direct control of their accounts, enabling them to quickly resolve issues in a timely manner. Below are the functional areas in which we offer support to our Independent Sales Offices and Sales Agents:
Back-end Independent Sales Office and Sales Agent Support:
Customer Service
Account Management
Risk Management
Underwriting
Terminal Deployment
Merchant Service Group LLC believes the most important factor in differentiating ourselves from other merchant acquirers is maintaining the highest level of customer service. We understand the difficulties Independent Sales Offices (ISOs) face acquiring accounts in today's competitive marketplace. With this in mind, we continually strive to offer our ISOs and their merchants unparalleled customer service. We believe our focus on customer service will position our company to achieve the highest retention level in the industry.
One measure we have taken in order to meet our commitment to customer service is to expand our Nationwide Call Center . Our Nationwide Call Center has been implemented to support different time zones, offering merchant support 24 hours a day, 7 days a week. Our Nationwide Call Center expansion includes added values, such as multilingual customer support. This service is essential for Independent Sales Offices interested in providing excellent customer support for the ethnic markets.
